Frequently Asked Questions

Our experience in a diverse range of specialties has shown that 85% to 90% of all medical billing shares an overlapping set of rules, guidelines and operational practices. The 10% to 15% which is unique to a given specialty can be acquired by hiring specialists, specialty specific training, and/or the use of expert consultants. Our commitment to exceptional service and our ability to adapt new technology and innovative solutions in our day to day operations will allow us to come up to speed very quickly. Motivation and accountability should also be taken into account.

Because of the unknowns involved with taking over “Old A/R” we prefer to handle existing accounts as a separate function which entails the transfer of all account data, reviewing prior activity and taking appropriate action to process those accounts and merge them into the current billing and accounts receivable pool. Billing practices can vary tremendously and it is impossible to ascertain the amount of work required to “clean up” old accounts until they have been fully reviewed. Once the nature and scope of the existing accounts has been determined, TFR Medical will provide a separate quotation based on $75 per hour to prepare a written report of which accounts can be merged, what should be written off and which accounts should be forwarded to a collection agency.

The time lag between start up and achieving a constant revenue stream can be a significant drain on physical, human, and monetary resources. In order for us to be up and running in the shortest possible time, a one-time set up fee is required to cover the costs of manpower, equipment, supplies and various fixed expenses associated with the startup process.

The initial billing rate is based on our estimate of the level of effort and resources required to “properly” manage your account receivable while providing a high level of service. This rate is expressed as a percentage of gross collections. Management of capitated contracts is included in the overall rate and is not separated. Active management of capitated patients has proven to produce revenue far in excess of any fees incurred. These revenues are derived from billing for services delivered to patients who have switched plans or were not eligible at the time of service, billing for outliners or non-covered services, correcting mistakes in capitation payments such as covered patients who are not on the cap list or incorrect capitation payments, and tracking withholds.

Most free products are supported by heavy advertising. The EMR might be free, but you have to pay for other functionality, like practice management. Have you considered the total cost?

Getting started with an EHR or EMR, even an intuitive one that’s intuitive, takes time. We invest the time so that you’re successful. We would love to show you a customized demo.

Yes, when a practice makes the decision to implement a PM and EHR solution, it is critical to recognize that implementation is no small task and requires commitment and a desire to be successful. TFR Medical is committed to helping you be successful with the implementation and use of the EHR software. Every implementation involves change and it is critical to acknowledge and plan for those changes. The proper focus and attention to managing these changes will offer the best chance to achieve a high level of success. Our implementation experts will guide you through a proven implementation process that, when executed as prescribed, will ensure a successful end result.

There is a learning curve after the “go-live” point. Practices or individuals within a practice may take 3–6 months to adjust to the new workflows and the application. All new technology requires commitment and a willingness to adapt.